WALSH COLLEGE

First-time Login

All Walsh Portal users must activate their Okta account before logging in for the first time. To ensure secure access, users are required to install the Okta Verify app and complete the account activation process.

You will receive an official Okta activation email containing your username and organization sign-in link. If the activation link expires and you see a “token expired” message, please contact support@walshcollege.ae or helpdesk@walshcollege.edu for assistance.

During the setup process, you will:

Create a secure password
Set a security question and answer
Add a phone number for password reset and account unlocks (optional)
Choose a security image for verification

*Walsh recommends that you also take the time to set up two-factor authentication for your account to make sure that only you have access to your account (see: Enable two-factor authentication).

Once setup is complete, you will be redirected to the Okta dashboard where you can securely access all authorized Walsh applications.

Download Okta Verify app

Users of Walsh Portal must download Okta App. Available in both Google Play and App Store.

Recieve Okta Email

You'll get an Okta activation email with your username and organization sign-in link. If the link expires and you see "token expired," reach out to support@walshcollege.ae or helpdesk@walshcollege.edu.

Set Your Password

Create a strong password following the required security guidelines.

Set Security Question

Select and answer your security question to enhance account recovery options.

Add Recovery & Security Verification

Add a phone number for password reset and account unlocks (optional), and choose a security image for verification. These additional security measures help protect your account and simplify future recovery.

Add Phone Number and Security Image Screenshot

Complete Setup

Review your account details and click finish to complete your registration. Users are then redirected to the Okta dashboard with shortcuts to all of the Walsh apps that are set up.

Enable Two-Factor Authentication

Multifactor Authentication (MFA) is now a required added layer of security used to verify Walsh staff, faculty, and students’ identity when signing in to an application.

There are three options available to complete the MFA requirement: Okta Verify, Google Authenticator, or SMS Authentication. Each Walsh member must choose at least one method to activate MFA.

It is strongly recommended to configure more than one MFA method in the event SMS or wireless services are limited.

OKTA VERIFY

Device Enrollment

When you attempt to log into your Walsh College account, you must enroll your device with Okta Verify. Once enrolled, you will use Okta Verify to verify your identity each time you sign in.

During enrollment, the app uses your device camera to scan a QR code displayed in your browser. If you cannot scan the QR code, follow the manual setup instructions below.

Initial Setup Process

Click “Setup” when prompted on the “Set up multi-factor authentication” screen.
Select your device type and click Next.
Open the Okta Verify app.

iOS:
- Tap Add Account.
- When prompted, allot “notifications” and “access to your camera”.
- Point your camera at the QR code displayed in your browser.
Android:
- Tap the “+” icon.
- Point your camera at the QR code displayed in your browser.

Allow camera access and scan the QR code.
Click Finish in your browser to complete enrollment.

Enroll Without Scanning QR Code

Follow these steps if you are trying to enroll a device but can’t scan the QR code. Start with the instructions above up to the QR code displayed in your browser.

Click “Can’t scan?” in your browser.

The setup Okta Verify screen appears. There are two versions of this screen.

Choose one of the following options (if available):
- Send activation link via SMS
- Send activation link via Email
- Set up manually (make note of the Secret Key)
Open Okta Verify and select No barcode?

Enter your Walsh email address and the Secret Key, then tap "Add Account".

Enter the verification code displayed in the app.

Click Verify.

GOOGLE AUTHENTICATOR

About Google Authenticator

Users must use the Google Authenticator app to generate a six-digit verification code when signing in. After five unsuccessful attempts, the account is locked and must be reset by an administrator.

Initial Configuration

Click Set up when prompted.

Select your mobile device.
Download and install Google Authenticator.
Scan the QR code displayed on your screen.

Manual Setup Option

Open Google Authenticator and click Get Started. You will then have the option to either scan the QR code or manually enter the code.

If you select “scan a QR code”, you will then be prompted to “Allow Authenticator to take pictures and record video”. This is so the app can use your camera to scan the QR code shown above on the Walsh College page.
If you select Enter a setup keyto configure an account manually, perform the following steps:
- Click the “Enter a setup key”.
- In the username field, enter your Okta/Walsh College username (for example, username@walshcollege.edu).
Click “Can’t scan” on your computer to retrieve the secret key.
Enter the secret key into the app and click Done.

Using the App

After setup, open the app and use the six-digit passcode when prompted.

Note: The pass code generator screen appears and generates pass codes to use when prompted for extra verification. You have 30 seconds to enter the pass code before it generates a new one.

Reconfiguring Google Authenticator

You may remove Google Authenticator from the factors list and re-add it to reconfigure the app.

SMS AUTHENTICATION

Setup SMS Authentication

Click Setup next to Text Message Code.

Enter your mobile phone number.
Click Send Code.

Enter the security token sent to your phone.

Reset or Update Phone Number

To reset or update your number, go to the Account tab on your homepage and click Setup in the Extra Verification section.

Important Note About SMS Messaging

When SMS factor authentication is enabled, users will receive authentication text messages when signing in — even if SMS opt-out was previously requested on the device. If SMS messaging is a concern, configure another MFA factor instead.

Okta Registration & Security